Aurora Lites
Privacy Policy
Last updated: July 2026
Aurora Lites respects your privacy. This policy explains what information we collect when you visit auroralites.co or place an order, how we use and protect it, and the choices you have. We are a small handmade business in Concrete, Washington, and we only collect what we need to fulfill orders and support our customers.
Information We Collect
We collect information you provide directly to us and limited technical information collected automatically when you browse our site.
Information You Provide
When you place an order or contact us, we may collect:
- →Name, email address, and phone number (for order updates and support).
- →Shipping and billing address.
- →Payment information, which is processed by our payment provider (Stripe) — we do not store full card numbers on our servers.
- →Order details and any message you include with an order or contact form.
- →Photos you upload when reporting a damaged item.
- →Wholesale inquiry details such as company name, estimated quantity, and colors of interest.
Information Collected Automatically
Like most websites, we and our service providers automatically collect limited technical data when you visit, including your browser type, device, approximate location (region/country), pages viewed, and referring site. This is used to operate and improve the site and is not used to identify you personally.
How We Use Your Information
We use the information we collect to:
- →Process, fulfill, and ship your orders.
- →Respond to customer support, wholesale, and general inquiries.
- →Send order confirmations, shipping updates, and service messages.
- →Process returns, replacements, and refunds.
- →Send occasional promotional emails — only if you have opted in.
- →Send text messages about customer support — only with your explicit consent.
- →Improve our website, products, and customer experience.
- →Comply with legal obligations and prevent fraud.
Email Communications
We send transactional emails (order confirmations, shipping notices, support replies) as part of operating our store — these are necessary and not marketing. For promotional emails, we only send them if you have explicitly opted in, and every message includes a one-click unsubscribe link. You may also unsubscribe at any time by emailing info@auroralites.co.
SMS / Text Message Consent
We may send text messages to the phone number you provide regarding general customer support, but only after you check the SMS consent box on our contact form. This consent is not required to make a purchase.
- →Message and data rates may apply. Message frequency varies.
- →Reply STOP to opt out at any time.
- →Reply HELP for assistance.
- →You may instead check the “I do not want to receive text messages” option on our form, and we will not text you.
Cookies
Our site uses cookies and similar technologies to keep your shopping cart working, remember preferences, and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some site features, such as the shopping cart.
How We Share Information
We do not sell your personal information. We share information only as needed to operate our business:
- →Payment processors (Stripe) to handle transactions securely.
- →Shipping carriers to deliver your order.
- →Email and SMS service providers to send messages you have requested.
- →Analytics and hosting providers that help us run the site.
- →Authorities when required by law or to protect against fraud and abuse.
Data Retention
We keep order and customer information for as long as needed to provide our services, comply with legal and tax record-keeping requirements, and resolve disputes. Contact-form submissions and return acknowledgements are retained to support customer service and safety compliance.
Your Privacy Rights
Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you, and to opt out of the sale or sharing of your data. We do not sell personal data. To exercise any right, contact us at info@auroralites.co and we will respond within 30 days.
California residents: Aurora Lites does not sell personal information as defined by the California Consumer Privacy Act (CCPA), and you may request deletion of your data at any time.
Security
We take reasonable measures to protect your information, including secure payment processing and limited access to customer data. No method of transmission over the internet is completely secure, but we work to protect your information using industry-standard practices.
Children’s Privacy
Our products and store are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. The “last updated” date above reflects the latest revision. We encourage you to review this page periodically.
Contact
Privacy questions? Email info@auroralites.co or call 1-888-309-7778. Aurora Lites, Concrete, Washington, USA.
Questions?
We're a small, handmade business in Concrete, Washington. If anything in this policy isn't clear, reach out and we'll help personally.