Returns & Refunds Policy

Aurora Lites firestarters, colorant packets, and torch lighters are classified as flammable consumer products. Under U.S. Department of Transportation regulations (49 CFR Parts 171–180), opened or used flammable products cannot be returned through the mail. This is a federal safety requirement, not a store policy choice — it applies to every seller of flammable goods.

For your safety and ours, any firestarter or colorant packet whose factory seal has been broken is non-returnable. Thank you for understanding.

Unopened, factory-sealed products may be returned within 30 days of the delivery date for a refund of the product price. The customer is responsible for return shipping costs unless the return is the result of our error (wrong item shipped, or a product that arrived damaged).

If your order arrives damaged, or a product is defective, we will replace it at no charge — no return shipping required. Photo evidence is required so we can file a claim with our carrier and prevent it from happening again.

Approved refunds are processed within 5–10 business days to your original payment method. The time it takes for the refund to appear in your account depends on your bank or card issuer and is outside our control.

Shipping charges from the original order are non-refundable except when the return is caused by our error. Refunds cover the product price only.

Because of the flammable-product shipping restrictions above, we do not process traditional exchanges. If you would like a different color or product, please return the unopened item for a refund (see the 30-day window above) and place a new order for the item you want.

Orders can be cancelled for a full refund if we have not yet shipped them. Because we ship quickly, please contact us as soon as possible after placing your order. Once an order has shipped, it cannot be cancelled and must be handled as a return under this policy.

To request a return, replacement, or cancellation, contact us with your order number and a description of the issue. You can reach us by email or phone, or use the contact form on our home page and select Customer Support → Returns & Refunds.

We may update this Returns & Refunds Policy from time to time. The “last updated” date at the top of this page reflects the most recent revision. Continued use of our store after a change constitutes acceptance of the updated policy.